Privacy Policy
Your trust matters as much as your washing machine. Here's exactly what we collect, why, and how it's protected.
Information We Collect
When you book a washing machine service with us, we collect only what's needed to serve you: your name, phone number, service address, washer brand and model, and the fault description. Call recordings, where used, are kept for quality assurance only.
How We Use Your Information
- To schedule, route and complete your requested service visit
- To share booking confirmations, invoices and service-warranty records on WhatsApp/SMS
- To remind you of scheduled AMC services you have opted into
- To improve service quality through internal reviews and technician feedback
What We Never Do
- We never sell, rent or trade your personal information to third parties
- We never share your contact details with marketers
- We never access devices, networks or accounts beyond the appliance we service
Data Retention & Security
Service records are retained for warranty validation and statutory purposes, stored on access-controlled systems. You may request deletion of your contact data any time after your warranty period ends by calling +91 88387 31075.
Contact
Questions about this policy? Call or WhatsApp +91 88387 31075 and we'll respond within one working day. For booking and repair questions, the contact page has the full details.
Frequently Asked Questions
Quick answers about our washing machine service, repair process, warranty and pricing.
What information do you collect when I book a service?
Only what a service visit needs: your name, phone number, service address, washer brand and model, and the fault description you share on call or WhatsApp. Nothing else is requested for a repair booking.
Do you share my details with third parties?
Never. Contact details are not sold, rented or passed to marketers. The only people who see your booking data are the coordinator who schedules your visit and the technician assigned to it.
How long do you keep my service records?
For warranty validation and statutory purposes — service records let us honour the 90-day workmanship warranty and any part warranty on your invoice. You can request deletion of your contact data any time after the warranty period ends.
How do I request deletion of my data?
Call or WhatsApp +91 88387 31075 and ask for data deletion; requests are processed within one working day once any active warranty or AMC contract on the record has ended.
Are my calls recorded?
Where call recording is used, recordings exist for internal quality assurance only — to review booking accuracy and service quality — and are never shared outside the team.
Is my payment information stored?
No. Payments happen in person after the completed repair — cash, UPI or card tapped on the technician's device. We never store card numbers, UPI credentials or banking details.
Will you send me marketing messages?
No promotional blasts. Messages are limited to booking confirmations, invoices, warranty records and reminders for AMC services you opted into — the communication flow described on our contact page.
Is WhatsApp communication with you secure?
WhatsApp conversations are end-to-end encrypted by WhatsApp itself. On our side, your chat is used only for scheduling and invoice delivery, and your number is never added to any broadcast list.
What happens during a technician's home visit — any privacy safeguards?
Our technicians are background-verified and uniformed, work only on the appliance they were booked for, and never handle personal devices, documents or other belongings. You're welcome to observe the entire repair — we run the post-repair test cycle in front of you by design.
Who do I contact about privacy questions?
The same line that books your service: +91 88387 31075, call or WhatsApp. Privacy questions are answered within one working day — no forms, no ticket portals.
Explore Washing Machine Services & Guides
From brand pages to fault libraries and city coverage — these related pages map the whole service centre.
Data minimisation is the policy — booking needs a phone, an address and a fault description, nothing more. Service terms and warranty scope sit in the FAQ, and booking flow on the contact page.
Need a Washing Machine Technician Today?
Call or WhatsApp — share your washer brand and the problem. We'll send a skilled repair expert to your doorstep.